Shipping policy
AcoustiX Shipping Policy
At AcoustiX, we’re committed to delivering your products quickly and safely. Please review our shipping policy for important details about shipping options, timelines, and costs.
Domestic Shipping Canada
Standard Shipping: Orders are processed within 1-2 business days and typically arrive within 5-7 business days.
Expedited Shipping: Available for an additional fee. Orders are processed within 1 business day and arrive within 2-3 business days.
Free Shipping: Enjoy free standard shipping on orders over $50.
International Shipping
We offer international shipping to select countries. Delivery times vary depending on the destination and shipping method chosen at checkout.
Customs and Duties: International customers are responsible for any customs fees, taxes, or duties incurred upon delivery.
Free Shipping: Enjoy free standard shipping on orders over $100.
Order Processing
Orders placed before 12 PM EST will be processed the same business day. Orders placed after this time or on weekends and holidays will be processed the next business day.
You will receive a confirmation email with a tracking number once your order has been shipped.
Shipping Costs
Shipping costs are calculated at checkout based on your location, chosen shipping method, and order weight.
Delivery Issues
Lost or Damaged Packages: If your order is lost or damaged during shipping, please contact us at acoustix.online@gmail.com within 7 business days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
Incorrect Address: Please ensure your shipping address is correct at checkout. AcoustiX is not responsible for delays or lost packages due to incorrect addresses.
Contact Us
If you have any questions about shipping or need assistance with your order, our customer service team is here to help. Contact us at acoustix.online@gmail.com
Thank you for choosing AcoustiX! We’re excited to provide you with high-quality products and an exceptional shopping experience.